General Provisions

• This return policy applies to all products purchased on this independent website

• We are committed to protecting the rights and interests of consumers. Consumers have the right to apply for returns under the provisions of this policy.

Return Conditions

• General Conditions:

- Products must be kept in good condition and unused, and accessories and original packaging (such as gift boxes, labels, sealed bags, etc.) must be intact and undamaged.

- Return applications must be submitted within 30 days of receiving the product. Late applications will not be accepted (except for quality issues or special circumstances agreed with customer service).

- Valid reasons and evidence for return (such as photos, videos) must be provided.

• Product-Specific Special Conditions:

Bracelets:

- Beads must be free of wear and tear, scratches, and the string must not be stretched or broken.

- Damage caused by personal wear will not be accepted for return.

Moxa Sticks:

- Unopened or opened but unused, and the packaging must be intact (the sealed bag must not be damaged, and there must be no signs of moisture).

- Quality issues caused by improper storage (such as moisture, exposure to sunlight) will not be accepted for return.

- Moxa sticks are special products, and once opened and used, they will not be accepted for return unless there is a quality issue.

Tea:

- Unopened or opened but not brewed, undamaged by moisture, and no objectionable odor.

- Evidence of tea quality issues (such as mold, foreign objects, or not as described) must be provided.

- Returns due to personal taste differences will not be accepted.

Return Process

Apply for Return:

• Log in to your account, go to the order page, select the corresponding product, and click "Apply for Return."
• Fill in the reason for the return, upload evidence (such as photos, videos), and submit the application.

Review:

• Customer service will review the application within 1-3 working days and contact the customer if necessary to supplement information.
• After the review is passed, provide the return address and return number.

Return the Product:

• Use a reliable express service and keep the tracking number to ensure that the product and packaging are intact.
• It is recommended to take protective measures for fragile/moisture-sensitive products (such as tea, moxa sticks).

Processing and Refund:

• After receiving the return, check within 1-3 working days. If the conditions are met, a refund will be issued.
• The refund amount will be deducted from the shipping cost (consumers are responsible for shipping costs for returns that are not due to quality issues).
• The refund will be returned to the original payment method, and the coupon/gift card portion will not be refunded.

Situations Where Returns Will Not Be Accepted

• Products that have been used, damaged.
• Exceeding the return deadline.
• Failure to provide valid evidence or reasons.
• Products not sold by this independent website.
• Quality issues caused by improper storage by the consumer (such as moxa sticks becoming damp, tea becoming deteriorated).

Precautions

• During the return process, if the product is damaged or lost, the responsibility lies with the consumer.
• The refund time is subject to the influence of the bank/payment platform and is based on the actual arrival time.
• This policy may be adjusted, and updates will be posted on the website. Please read carefully before purchasing.

Contact Information

• Customer Service Email: [email protected]
• Customer Service Phone: Tel ：＋86 18040637642
• Online Customer Service: https://daoharmonypeace.com/